Job Description

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes
• Counts cash at the beginning and end of each shift
• Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
• Carry out engaging conversations and provide friendly service to customers
• Show patience with customers who do not wager regularly; take the time to explain how wagering works
• Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
• Calls for MTL support when writing bets requiring MTL paperwork
• Adhere to Uniform Policy and ensures good standard of personal presentation at all times
• Anticipate and act on the needs of the customer, seek and respond to feedback
• Ensure all issues effecting the customer experience in the sports book are reported promptly
• Undertake additional tasks contributing to the operations of the sports book, as requested
• Genuinely interested in working with and helping customers
• Prefer working as part of a team
• Well-presented, polite, tactful and friendly
• Numerate, lively and quick-thinking
• Resolve complaints and difficult situations in a calm and patient manner
• Enjoy promoting products and services confidently
• Gather and act on customer feedback effectively
• Prioritize quick, effective speed of service
• High standards, initiative, pro-activity and professionalism
• Flexible to perform different tasks and follow procedures correctly
• Full of drive and enthusiasm for your own development

Essential Functions/Exposures:

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment

About Us

Behold! Caesars Sportsbook is here, and were proud to be a part of Caesars Entertainmentthe number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. Its the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, were creating new and exciting opportunities for you to be a part of our empire and make an impact.

Interested in joining the team? Check out our job postings and see what we have to offer, people. And rememberWe Are All Caesars!

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