Telecommunication Technician Job at EchoStar, Saint Charles, MO

OFZGUURPYTdPM0VFbHIvOG5XTldva2p6Vnc9PQ==
  • EchoStar
  • Saint Charles, MO

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH. 


Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

 

As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement. 

 

Key Responsibilities:

  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures, and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Skills, Experience and Requirements

Skills and Qualifications:

  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
  • Willingness to work flexible hours, including 45+ hours a week, including weekends

 

Salary Range:
$63,150.00/Year - $90,000.00/Year

 

Visa sponsorship not available for this role


Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Job Tags

Full time, Local area, Flexible hours,

Similar Jobs

Express Employment Professionals

Bilingual Call Center Representative Job at Express Employment Professionals

 ...Job Description Job Description Bilingual Collections Agent French & English We are seeking a Bilingual Collections Agent to join our team! In this role, you will be responsible for securing billing payments from customers and maintaining positive client relationships... 

Kellermeyer Bergensons Services

Warehouse Janitorial Associate Job at Kellermeyer Bergensons Services

 ...Job Description Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings to join our Warehouse Cleaning/Janitorial crew. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the... 

Clinical Pathology Laboratories, Inc

Medical Laboratory Scientist / Medical Laboratory Technician Job at Clinical Pathology Laboratories, Inc

 ...innovation. Check out our job openings and advance your career with a company that values its team members! You put the pro in medical laboratory professional. You've got problem-solving instincts, a passion for patient care, and the technical training to deliver quality... 

Scofield Catering & Management Inc

Barista/Bar Back Job at Scofield Catering & Management Inc

 ...within their store. Position Objectives and Expectations A barista is responsible for assisting the store manager on the bar to craft high quality drinks for our customers Fill in as cashier and other duties as needed Provide fast, friendly, and... 

Disney Cruise Line

Senior Technician Walt Disney Theater Job at Disney Cruise Line

 ...Complete a pre-employment medical Obtain a criminal background check Bring approved work shoes **Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts....