Overview Be among the first 25 applicants six days ago. The Patient Experience Manager serves as a liaison between patients, families, providers, and clinical staff and is responsible for promoting safe, efficient, and quality care delivery. The individual in this position will serve as the point of contact for complaints, grievances, and concerns for McLaren Flint. Additionally, the Patient Experience Manager will assist in providing relevant support, education, and training across the organization related to the patient experience. The Patient Experience Manager assists in the development and communication of goals and assists in the development of coaching models, action plans and timelines for completion. Participates in the design and implementation of training events and projects to promote and improve customer communication and satisfaction. Directs needs assessment processes, depending on assignment, and consults or facilitates with individuals or groups to assure high quality outcomes. Responsibilities Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis. Manage contact with patients, providers, and staff regarding patient rights, complaints/grievances, and service recovery. Communicate, mediate, investigate, and document resolution of patient and visitor complaints/grievances in a compassionate, timely and satisfactory manner consistent with CMS standards/guidelines. Support clinical leaders (physicians, APRNs, PAs, Clinical Nurse Managers and others) in completion of appropriate and timely response and resolution of patient quality of care complaints and grievances. Maintain a record of quality of care complaints/grievances received from patients and visitors, including documentation of appropriate and timely response and resolution. Qualifications Required: Associate Degree in healthcare related field Licensed as a Registered Nurse to practice nursing in Michigan, or licensure/certification in related health field A minimum of 3 years customer service related or clinical experience BLS Certification Preferred: Bachelor’s Degree in Nursing or related health care field Previous process improvement and customer service experience Clinical experience Additional Information Schedule: Full-time Requisition ID: 25005280 Daily Work Times: 8am-4:30pm Hours Per Pay Period: 80 On Call: No Weekends: No Location: Farmington Hills, MI Salary: $120,766.84 - $201,270.56 #J-18808-Ljbffr McLaren Health Care
...or near Eagle/Vail, Colorado to qualify for this position We are a rapidly growing company specializing in premium recreational cannabis and related products. Our retail locations operate from 9:00 AM to 10:00 PM, seven days a week. We pride ourselves on delivering...
...growing, while enhancing the lives of all through employee ownership and customer inspired partnerships"The Role: We are seeking a Corporate Pilot to ensure the safe and efficient operation of company aircraft. This position plays a critical role in supporting business...
...Job Description Job Description Job Overview: We are seeking a skilled Wood Finisher to join our team. As a Wood Finisher, you will be responsible for applying finishes to wood surfaces, ensuring high-quality results. This is a hands-on role that requires attention...
...Surgery - Trauma / Texas / Permanent / Trauma Medical Director No State Income Tax Job at Adaptive Medical Partners summary: The... ...State Verified Level III Trauma Center at a full-service 182-bed hospital with comprehensive emergency and intensive care units. This...
...satisfaction is our goal for every single client! If you are new to the business, but have skills, give us a call. We'll schedule a model cut and interview and see where you might fit on our team. BENEFITS Benefits of working with us include: * Above-average...