Job Description

IT Helpdesk Specialist The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM EST. As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Yarmouth, Maine Travel 0-5% Responsibilities Provide end-user support for Tyler’s internal customers via telephone, email, remote control, and in-person. Maintain a high level of courteous customer service at all times. Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues. Learn the functions and back end of Tyler’s applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes. Aid the management team in conceptualizing updates and upgrades that will enhance Tyler’s employees’ experience. Qualifications Associate's degree in computer science or equivalent experience/certification. Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. Excellent customer service, organizational, interpersonal, and communication skills. Prior phone/customer service experience is key. Ability to work independently and in a team environment. Demonstrated ability to maintain a positive, professional attitude. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Get to Know Our Tyler Family At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news. Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. Don’t be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not … Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. Get to Know Our Tyler Family (closing note). #J-18808-Ljbffr Tyler Technologies, Inc.

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