Job Description

Responsibilities:

• Provides documents to customers when requested - spec sheet, raw material specifications (Origin, quality, standards of ingredients used in production), Audit Certificates (Audit Checklist, Certificate of Analysis - lab tests), letter of guarantee, etc.
• Develops and maintains Hazard Analysis and Critical Control Point (HACCP) food safety plans, and prerequisite programs such as Sanitation, Good Manufacturing/Distribution Practice (GMP)'s for food storage and distribution, Food Defense, Recall, Allergen and Supplier Verification (Vendor's Program)
• Verifies imported products? labeling and ingredients; assure they are in compliance with US regulations.
• Prevents defects by investigating non-conformities, their root causes, and implementing corrective actions
• Ensures all required documents are ready as scheduled for audits, HACCP verifications, and equipment calibrations
• Identifies solutions by analyzing product quality and food safety issues
• Investigates customer complaints about quality discrepancies and takes corrective actions; responds to customers in a timely manner
• Conducts monthly internal audits to discover any quality discrepancies; works closely with warehouse management to adapt corrective actions in time.
• Researches import regulations and required documents for products under USDA/APHIS/FSIS jurisdiction
• Travels frequently to support other branches to solve their safety related issues.
• Attends Company events and functions outside of normal working hours
• Attends semiannual inventory count on designated day, possibly on a weekend
• Other duties as assigned

Qualifications

Physical Requirements:

• This role requires the ability to perform essential duties in a seated position for extended periods, with or without reasonable accommodation. .
• This role may require business travel by car and/or airplane. Travel requirements can be met with or without reasonable accommodation.
• This role requires the ability to perform computer-based tasks for extended periods, with or without reasonable accommodation.
• This role may occasionally require reaching, bending, kneeling, and lifting items up to 25 pounds, with or without reasonable accommodation.

Working Conditions:

• Work is performed indoors.
• The noise level may range from normal to loud.
• These conditions can be reasonably accommodated where needed

Other Requirements:

• Business-level proficiency in English (spoken, written, reading, and listening) is required to perform essential job duties, such as [e.g., communicating with internal teams and clients].
• Maintains a positive attitude
• Able to work independently and as a team
• Able to adapt to frequent changes in assignments and workload
• Bachelor's Degree required; Bachelor's Degree in Food Science or other relevant studies strongly preferred
• 2+ years of food safety or other relevant experience preferred

Knowledge and Skills:

• Knowledge of food safety procedures
• Demonstrates basic Microsoft Office proficiency
• Demonstrates strong organizational skills and attention to detail
• Possesses basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.
• Has strong communications and interpersonal skills
• Has strong customer service and problem-solving skills
• Knowledge of Japanese foods and liquors preferred

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