Job Description

Immediate contract opportunity for Customer Service/Call Center Executive with direct client in Long Island City, NY. Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY. PLEASE NOTE: • Candidates will need to be available to work shift schedules as below: • Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am. • Must be able to work holidays, weekends, overtime and emergencies. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support. The responsibilities will include, but not be limited to the following: • Answer heavy volume of incoming calls. • Respond to telephone, mail, e-mail and in-person inquiries; determine service required. • Utilize computer databases and information technology systems; research data needed to respond to inquiries. • Maintain tracking system used to record and monitor inquiries and resolutions. • Receive complaints from Residents and prepare work tickets regarding maintenance problems. • Schedule and confirm repair appointments with residents. • Record and log repair appointments into computer system. • Perform clerical tasks and computer support as required. QUALIFICATION REQUIREMENTS: • 2 - 4 years of experience. • Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education. • Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology. • Data entry experience and a minimum of 25 wpm typing skills NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

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